Ordering & Shipping Info:

Shipping on orders:  $25.00 or more will be FREE. (U.S. locations only).

Ordering Online with us is safe and secure. We encourage you to feel comfortable using your credit/debit card with the security of using the PayPal checkout process on our site.

You do not need to have a full PayPal account to use your credit or debit card to send a payment for your order. Our PayPal checkout accepts your credit/debit cards with a quick and simple process. Some payments might be delayed when using a debit card or checking account payment (e-check payment). Normally these types of payments may take up to 5 days to clear into our account before we can ship the order. 

Normal order processing and shipping time is usually within 24 hours M-F, and in most cases can be on the same day if we can get the order and payment in time.  We also take orders by our toll free line on weekends and after hours up to 10pm Eastern time as well.  (800 866-3538).

If you are ordering from Canada, our website will not properly calculate shipping fees.  Call us direct by using our local phone number, or by using the contact form at the top of the page (Contact Us). If you would like to order online, we will give you the quote for the order with shipping so you may then make a direct  payment to our PayPal account. 

If you wish, you may also send us a U.S. Postal Money Order or a personal check for an order payment.

To order by check or money order, just let us know the exact size and quantity you would like to order on a seperate note with your mailed in payment. Use the P.O Box address on our cantact page to send the order information and payment to.

Return / Refund Policy Guarantee:

Rex Eme cream is 100% Satisfaction Gauranteed !

If you are not happy with the results of using Rex Eme cream, simply send back the container with what ever amount may still be left in it for a product refund or exchange. A sales reciept proof must be sent in with the container as well. Reimbursement of sales tax or shipping fees do not apply to any refunds. Refund amounts are for exact purchase price of the returned jar or tube only.